Shipping policy

Shipping Policy

Last Updated: June 9, 2026

At Averio Club, we are committed to providing our customers with transparent, secure, and reliable shipping. Please read below for everything you need to know about our logistics, processing times, and delivery estimates.

1. Shipping Destination & Coverage

We ship exclusively to the 48 contiguous United States and Washington D.C.

Currently, we do not ship to:

  • Alaska and Hawaii
  • U.S. Territories (such as Puerto Rico, Guam, U.S. Virgin Islands)
  • APO/FPO/DPO military addresses
  • PO Box addresses
  • International destinations outside the United States

All orders must be placed with a valid, physical street address within our delivery zones.

2. Shipping Infrastructure & Duties

To provide premium curation and quality assurance, our logistics are managed through a secure, international network of regional fulfillment centers.

  • No Hidden Fees: All applicable customs duties, import taxes, and sales taxes are fully calculated and included in your purchase price at checkout. You will never be charged additional fees or customs clearance costs upon delivery.

3. Order Cutoff and Processing Times

We work efficiently to prepare your orders for transport:

  • Order Cutoff Time: 5:00 PM (EST) — Eastern Standard Time (Monday to Friday)
  • Order Processing Time: 1–2 business days (Monday to Friday). Orders placed after the cutoff time or during weekends will be processed on the following business day.

4. Shipping Rates & Transit Times

We believe in straightforward pricing, which is why we offer free shipping on all eligible orders:

  • Shipping Cost: Free Standard Shipping on all orders (No minimum purchase required)
  • Transit Time: 7–9 business days (Monday to Friday)
  • Total Estimated Delivery Time: 8–11 business days (Processing Time + Transit Time)

Please note: Stated delivery windows are realistic estimates based on current carrier performance. Occasional delays may occur due to severe weather, customs inspection queues, or peak carrier capacity seasons. We will proactively update you via email in the event of any operational delay.

5. Trusted Carrier Partners

Once processed, packages are securely transferred to leading domestic and international transport networks. Final mile deliveries within the United States are completed by trusted carriers, including USPS, UPS, and FedEx.

6. Order Tracking

As soon as your order leaves our fulfillment center, you will receive an automated shipping confirmation email containing a tracking link and carrier details. Please allow 24–48 hours for the carrier system to initialize and display tracking updates online.

7. Delivery Accuracy & Address Changes

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error in your shipping address, please contact our support team immediately:

While we do our absolute best to accommodate address modifications, corrections cannot be guaranteed once an order has entered processing or been transferred to our logistics partners.

8. Lost, Damaged, or Missing Shipments

Averio Club stands fully behind its deliveries. If your tracking details indicate a package has been successfully delivered, but you cannot locate it:

  1. Verify around your property, mail drop box, and with household members or reception staff.
  2. Wait 24 hours, as regional carriers occasionally log deliveries slightly ahead of the physical drop-off.
  3. If the shipment remains unlocated after 24 hours, contact us at info@averioclub.com for comprehensive resolution support.

Damaged or Incomplete Shipments: If your items arrive damaged or with missing accessories, please notify us within your 30-day return window. Contact us at info@averioclub.com with your order number and clear photographic proof of the issue so we can arrange a free replacement or full refund under our Return & Refund Policy.

9. Order Cancellations

If you wish to cancel an order, please contact our customer service lines immediately. Cancellations can only be successfully processed prior to fulfillment and shipment from our logistics facilities. Once dispatched, orders cannot be halted and must undergo our standard return handling.

10. Contact Information

For any questions regarding shipping times, delivery methods, or an active order, please contact our corporate offices:

  • Store Name: Averio Club
  • Company Name: Averio Club is an official trade name of RKES International Group B.V.
  • Company Number (KvK): 98650084
  • VAT Identification Number: NL868583367B01
  • Company Address (HQ NL/EU): Jansbuitensingel 6-3, 6811AA, Arnhem, Gelderland, The Netherlands — Operations & Service
  • Warehouse Address (Return Address): 45 Ranick Road, Hauppauge, NY 11788, New York, United States (Only for US order returns)
  • Email: info@averioclub.com
  • Phone (HQ NL/EU): +31 26 2340 068
  • Phone (US Toll-Free): +1 888 298-6351
  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)