Refund policy

Return & Refund Policy

Last Updated: June 9, 2026

At Averio Club, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how to return items and request refunds. This policy applies to all orders shipped within the United States.

1. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In brand new, unworn, or unused condition
  • With all original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

2. How to Start a Return

To start a return, please contact our customer support team before shipping any items back:

If your return is accepted, we will provide you with the appropriate return instructions and return address.

Note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Fees & Restocking Costs

We are completely transparent about all fees. The following terms apply at checkout and during returns:

  • Defective, Damaged, or Wrong Items: Averio Club covers 100% of the return shipping costs. We will provide a pre-paid shipping label at no cost to you.
  • Customer Remorse (Change of mind, wrong size, etc.): The customer is responsible for the return shipping fees.
  • Restocking Fees: Averio Club charges $0.00 in restocking or handling fees for all returns.

For US Orders

If using our label system, the following flat return shipping fees will be deducted from your refund:

  • Standard Items & Accessories (small goods, lightweight apparel): $7.99
  • Medium-Sized Items (footwear, larger apparel bundles): $14.99
  • Heavy or Bulky Items (outerwear, oversized goods): $24.99

Alternatively, US customers can choose to ship via their preferred carrier (USPS, FedEx, or UPS) at their own expense.

For International Orders

Return shipping costs vary by country, product size, and local carrier. Customers are responsible for purchasing their own shipping label. Estimated costs typically range between $5.50 and $28.00 depending on weight and size. Please contact us at info@averioclub.com to receive the appropriate return instructions for your region.

4. Return Addresses

  • Warehouse Address for US Orders: 45 Ranick Road, Hauppauge, NY 11788, New York, United States (Only for US order returns — please contact us before shipping)
  • International Orders: Contact us at info@averioclub.com to receive the appropriate return instructions for your region.

5. Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us within your 30-day return window so we can evaluate the issue and make it right.

6. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom products (special orders or personalized items)
  • Personal care goods (beauty products, cosmetics, or intimate items)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

Averio Club is a physical goods retailer only. We do not sell digital products, downloadable content, or subscription-based services. Digital goods return policies and subscription cancellation policies do not apply.

Please contact us if you have questions about whether your specific item is eligible for return.

7. Exchanges

We do not offer direct exchanges at this time. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.

8. Refunds & Processing Times

Once we receive and inspect your return, we will notify you via email whether your refund has been approved.

  • Approval: If approved, you will be automatically refunded on your original payment method.
  • Processing Time: Refunds are processed within 10 business days of approval. Please allow an additional 5–10 business days for your banking institution to post the transaction.

Note: Original shipping costs are non-refundable unless the return is due to our error.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@averioclub.com.

9. Refund for Cancelled Orders

If you cancel your order before it has been shipped from our fulfillment center, you will receive a full refund within 5–10 business days. Once an order has shipped, it cannot be cancelled and must be handled as a regular return.

10. Contact Information

For returns, refunds, or any questions about this policy, please contact us:

  • Store Name: Averio Club
  • Company Name: Averio Club is an official trade name of RKES International Group B.V.
  • Company Number (KvK): 98650084
  • VAT Identification Number: NL868583367B01
  • Company Address (HQ NL/EU): Jansbuitensingel 6-3, 6811AA, Arnhem, Gelderland, The Netherlands — Operations & Service
  • Warehouse Address (Return Address): 45 Ranick Road, Hauppauge, NY 11788, New York, United States (Only for US order returns)
  • Email: info@averioclub.com
  • Phone (HQ NL/EU): +31 26 2340 068
  • Phone (US Toll-Free): +1 888 298-6351
  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)