Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship orders exclusively within the United States (the 48 contiguous United States and Washington D.C.). At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations outside the United States.

2. How much does shipping cost?

We offer free standard shipping on all orders within the United States. There is no minimum order value required.

3. How long does delivery take?

Our estimated total delivery time is 8–11 business days. This includes an order processing time of 1–2 business days and a transit time of 7–9 business days (Monday to Friday, excluding weekends and public holidays).

4. What is your order cut-off time?

Our order cut-off time is 5:00 PM Eastern Standard Time (EST), Monday to Friday. Orders placed after this time will begin processing on the next business day.

5. Will I receive tracking information?

Yes. Once your order has shipped from our fulfillment network, you will receive an automated shipping confirmation email containing your tracking link and carrier information. Please allow 24–48 hours for tracking details to update.

6. Can I change or cancel my order?

Please contact us immediately at info@averioclub.com if you need to change or cancel an order. We can only process cancellations or modifications prior to shipment. Once dispatched, the order must be handled as a standard return after delivery.

7. What is your return window?

We accept return requests within 30 days after delivery. To be eligible for a return, items must be in their original condition: unworn, unused, with tags attached, and in their original packaging.

8. Do you accept exchanges?

We do not offer direct exchanges at this time. The fastest way to secure the item, size, or color you want is to return your original purchase for a refund and place a separate new order on our website.

9. Who pays for return shipping?

Defective or Damaged Items: Averio Club covers 100% of the return costs and will provide a pre-paid label.

Customer Remorse (Wrong size, change of mind): The customer is responsible for return shipping. For US orders, a flat fee depending on the product type ($7.99 for standard items, $14.99 for medium items, or $24.99 for heavy goods) will be deducted from your refund if you use our label system. Alternatively, customers can ship via their preferred carrier at their own expense.

10. How do I start a return?

To initiate a return, please contact our support desk at info@averioclub.com. Approved US returns must be shipped to our dedicated American fulfillment center: 45 Ranick Road, Hauppauge, NY 11788, United States. Please contact us before shipping.

11. Do you charge a restocking fee?

No. We do not charge any restocking fees for approved returns.

12. How long does it take to receive a refund?

Once we receive and inspect your return, refunds are processed to your original payment method within 10 business days. Please allow an additional 5–10 business days for your bank to post the credit.

13. What if I receive a damaged or incorrect item?

Please inspect your order upon delivery and contact us immediately at info@averioclub.com. Include your order number and clear photos of the damage or incorrect item so we can arrange a replacement or full refund.

14. How do I choose the right size?

Please review the size information shown on each product page before placing your order. If you are unsure, contact us at info@averioclub.com for assistance.

15. Can product colors look different in person?

Product colors may appear slightly different depending on your screen settings, lighting, or device display. We try to present product images and descriptions as accurately as possible.

16. What payment methods do you accept?

We accept secure payments through Visa, Mastercard, Apple Pay, and Google Pay. We do not accept American Express.

17. How can I contact customer support?

18. What is your corporate business information?

  • Store Name: Averio Club
  • Company Name: Averio Club is an official trade name of RKES International Group B.V.
  • Company Number (KvK): 98650084
  • VAT Identification Number: NL868583367B01
  • Company Address (HQ NL/EU): Jansbuitensingel 6-3, 6811AA, Arnhem, Gelderland, The Netherlands — Operations & Service
  • Warehouse Address (Return Address): 45 Ranick Road, Hauppauge, NY 11788, New York, United States (Only for US order returns)
  • Email: info@averioclub.com
  • Phone (HQ NL/EU): +31 26 2340 068
  • Phone (US Toll-Free): +1 888 298-6351
  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)