Frequently Asked Questions

1. Where do you ship?

We currently ship orders within the United States.

At this time, we do not ship to countries outside the United States.

2. How much does shipping cost?

We offer free standard shipping on all orders within the United States. There is no minimum order value required.

3. How long does delivery take?

Our estimated total delivery time is 8–11 business days.

This includes:

Order processing time: 1–2 business days
Transit time: 7–9 business days

Business days are Monday through Friday, excluding weekends and public holidays.

4. What is your order cut-off time?

Our order cut-off time is 5:00 PM Eastern Standard Time (EST).

Orders placed after the cut-off time may begin processing on the next business day.

5. Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your order.

Please allow some time for tracking details to update after shipment.

6. Can I change or cancel my order?

Please contact us as soon as possible at support@averioclub.com if you need to change or cancel an order.

We can only make changes or cancellations before the order has been processed or shipped. Once an order has shipped, it cannot be cancelled, but you may request a return after delivery according to our Return & Refund Policy.

7. What is your return window?

We accept return requests within 30 days after delivery.

Returned items must be new, unworn, unused, unwashed, with tags attached, and in their original packaging where applicable.

8. Do you accept exchanges?

Yes, we accept exchanges for eligible items within 30 days after delivery.

Exchanges are subject to product availability. If the requested size, color, or item is not available, we may assist with a return and refund according to our policy.

9. How do I start a return or exchange?

To start a return or exchange, please contact us at:

support@averioclub.com

Please include your order number, the email address used at checkout, the item you want to return or exchange, and the reason for your request.

10. Who pays for return shipping?

Return shipping labels are the customer’s responsibility.

Customers are responsible for the return shipping cost unless otherwise required by applicable law.

11. Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

12. How long does it take to receive a refund?

Refunds are processed within up to 10 days after the returned item has been received, inspected, and approved.

Your bank or payment provider may take additional time to post the refund to your account.

13. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us as soon as possible at support@averioclub.com.

Include your order number and clear photos of the item and packaging so our support team can review the issue and provide the next steps.

14. How do I choose the right size?

Please review the size information shown on each product page before placing your order. If you are between sizes or unsure, you may contact us at support@averioclub.com for general assistance.

15. Can product colors look different in person?

Product colors may appear slightly different depending on your screen settings, lighting, or device display. We try to present product images and descriptions as clearly as possible.

16. What payment methods do you accept?

Available payment methods are shown at checkout. Payments are processed through secure third-party payment providers.

17. How can I contact customer support?

You can contact us by email:

Email: support@averioclub.com

Please include your order number if your question is related to an order.

18. What is your business information?

Store Name: AverioClub
Business Name: RKES International Solutions LLC
Business Address: Jansbuitensingel 6-3, 6811AA Arnhem, Gelderland, The Netherlands
Website: averioclub.com
Email: support@averioclub.com

PAYMENT POLICY

Last Updated: May 23, 2026

At AverioClub, we are committed to providing you with a secure and convenient payment experience. This Payment Policy explains the payment methods we accept and how we protect your payment information.

Secure Payment Processing

SSL Security Technology

AverioClub (averioclub.com) uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

All of the forms on our website are secured with 128-bit SSL encryption so your personal information stays safe and protected.

This secure mode begins when you initiate your order. You can verify this by looking for a closed lock icon at the bottom or top of your web browser. Also, when accessing a secure server, the website address will show "HTTPS" in your browser address bar.

Payment Terms and Conditions

We accept the following payment methods:

  • American Express
  • Visa
  • Mastercard
  • Discover
  • Apple Pay
  • Google Pay

All prices and transactions are processed in United States Dollars (USD).

Please read our Shipping Policy for more information about shipping costs and delivery times.

PCI Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

AverioClub is PCI DSS compliant, which means we follow strict security standards to protect your payment information.

Your Payment Information

Your complete card number is not accessible to us.

When your purchase is completed, we are only able to see:

  • Your billing information
  • Your shipping information
  • Your order details
  • The last 4 digits of your card number

Your full card number is securely encrypted and processed by our payment processor. We never store your complete credit card information on our servers.

We Respect Your Privacy

We don't like it when someone gives away our personal information, and neither do you. That's why we don't rent, sell, or share your personal information with anyone.

Our Privacy Policy details how your personal information is collected and how your personal information may be used. You can read our full Privacy Policy on our website.

Payment Processing

  • Payment is authorized and charged at the time you place your order
  • You will receive an email confirmation once your payment is successfully processed
  • All transactions are processed securely through Shopify Payments
  • Your payment information is encrypted using industry-standard SSL technology

Failed Payments

If your payment is declined:

  • You will be notified immediately via email
  • Your order will not be processed until a valid payment is provided
  • Common reasons for payment failure include insufficient funds, expired cards, incorrect billing information, or security holds by your bank

Please contact your card issuer if you continue to experience payment issues.

Fraudulent Transactions

We take fraud prevention seriously. If we detect suspicious activity or potential fraud on an order, we may:

  • Contact you to verify the transaction
  • Request additional verification or documentation
  • Cancel the order if we cannot verify its legitimacy

This is to protect both you and AverioClub from fraudulent activity.

Currency

All prices on AverioClub are listed in United States Dollars (USD). If your credit card or bank account is in a different currency, your bank will convert the charge to your local currency at their current exchange rate.

Customs Duties and Import Fees

All applicable customs duties and import fees are included in your purchase price (products ship from China to the USA). You will not be charged any additional fees upon delivery.

Refunds

For information about refunds, please refer to our Return & Refund Policy.

Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

Contact Information

If you have questions about payments, billing, or encounter any payment issues, please contact us:

Store Name: AverioClub (DBA of RKES International Solutions LLC)

Operating Company: RKES International Solutions LLC - A Wyoming Registered Limited Liability Company

Parent Company: RK Solutions Group B.V. (Netherlands)

Registered Office (USA): 30 N Gould St STE 9192, Sheridan, WY 82801, United States

Business Operations Office: Jansbuitensingel 6-3, 6811AA Arnhem, Gelderland, The Netherlands

Fulfillment Center: China (products shipped directly to USA customers)

Phone: +1 (888) 298-6351

Email: info@averioclub.com

Website: averioclub.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM EST

We aim to respond to your inquiries within 24 hours.